# Support **URL:** https://forum.pirsch.io/c/support/5.md [Latest](https://forum.pirsch.io/latest.md) · [Categories](https://forum.pirsch.io/categories.md) · [Tags](https://forum.pirsch.io/tags.md) --- ## [About the Support category](https://forum.pirsch.io/t/about-the-support-category/12)
**Author:** [@admin](https://forum.pirsch.io/u/admin)\ **Replies:** 0
Get help with your Pirsch integration, usage, and general support questions. --- ## [Import Google Analytics data from multiple sites](https://forum.pirsch.io/t/import-google-analytics-data-from-multiple-sites/198)
**Author:** [@Mr.Henry](https://forum.pirsch.io/u/Mr.Henry)\ **Replies:** 2\ **Last updated:** [July 24, 2026, 12:27pm UTC](https://forum.pirsch.io/t/import-google-analytics-data-from-multiple-sites/198 "2026-07-24T12:27:43Z")
We have a project that used to be 3 separate domains: foo-nl.com foo-fr.com foo-en.com The updates site will use a single domain: foo.com, foo.com/fr, foo.com/en Can we import the google analytics data from 3 prope… --- ## [remove domain from overview](https://forum.pirsch.io/t/remove-domain-from-overview/201)
**Author:** [@DominikHirt](https://forum.pirsch.io/u/DominikHirt)\ **Replies:** 1\ **Last updated:** [July 22, 2026, 8:53pm UTC](https://forum.pirsch.io/t/remove-domain-from-overview/201 "2026-07-22T20:53:42Z")
I created a domain with German umlauts in the dashboard. Unfortunately, in such cases, the initial GET request fails after the tracking script has been integrated; it returns a 400 (Bad Request) response code. Once I cre… --- ## [How do I upgrade my subscription?](https://forum.pirsch.io/t/how-do-i-upgrade-my-subscription/197)
**Author:** [@AlexanderDonaldson](https://forum.pirsch.io/u/AlexanderDonaldson)\ **Replies:** 1\ **Last updated:** [July 16, 2026, 9:28am UTC](https://forum.pirsch.io/t/how-do-i-upgrade-my-subscription/197 "2026-07-16T09:28:32Z")
Hi there, We’re currently on a 5 million pvs subscription, but we’re running out of pageviews. I need to update to the next tier (whatever that is - 6m, 7.5m, 10m). Hopwever, when I manage subscription, I see no option … --- ## [Stripe subscription management](https://forum.pirsch.io/t/stripe-subscription-management/187)
**Author:** [@MasonDay](https://forum.pirsch.io/u/MasonDay)\ **Replies:** 5\ **Last updated:** [June 26, 2026, 1:19pm UTC](https://forum.pirsch.io/t/stripe-subscription-management/187 "2026-06-26T13:19:28Z")
I have Pirsch Standard but am running out of monthly page views so I’m trying to upgrade to Standard with 100k views like the pricing page displays But in the Stripe management page that doesn’t seem to be an option,… --- ## [My own visits are not being measured](https://forum.pirsch.io/t/my-own-visits-are-not-being-measured/186)
**Author:** [@JonathanNicol](https://forum.pirsch.io/u/JonathanNicol)\ **Replies:** 1\ **Last updated:** [June 14, 2026, 9:57am UTC](https://forum.pirsch.io/t/my-own-visits-are-not-being-measured/186 "2026-06-14T09:57:30Z")
Pirsch is measuring traffic by other visitors, but my own visits are not being tracked. I’ve confirmed that my browser is successfully sending data to https://api.pirsch.io/hit on each visit. I’m not using a VPN. Is it … --- ## [Footer and dashboard links in email reports](https://forum.pirsch.io/t/footer-and-dashboard-links-in-email-reports/184)
**Author:** [@JonathanNicol](https://forum.pirsch.io/u/JonathanNicol)\ **Replies:** 4\ **Last updated:** [June 11, 2026, 8:10am UTC](https://forum.pirsch.io/t/footer-and-dashboard-links-in-email-reports/184 "2026-06-11T08:10:33Z")
Really enjoying exploring the features of Pirsch. Two things I haven’t been able to make work yet: Is it possible to hide the footer/copyright in email reports? I have switched on “Hide Options Links and Greetings” in… --- ## [Data Export Bug](https://forum.pirsch.io/t/data-export-bug/179)
**Author:** [@Julius](https://forum.pirsch.io/u/Julius)\ **Replies:** 10\ **Last updated:** [June 1, 2026, 11:45am UTC](https://forum.pirsch.io/t/data-export-bug/179 "2026-06-01T11:45:30Z")
I can’t export my data, because of this error: {"validation":{},"error":\["code: 62, message: Max query size exceeded (can be increased with the \`max\_query\_size\` setting): Syntax error: failed at position 261231 ('/kass… --- ## [A way to filter Session Duration](https://forum.pirsch.io/t/a-way-to-filter-session-duration/178)
**Author:** [@Tomsamli](https://forum.pirsch.io/u/Tomsamli)\ **Replies:** 2\ **Last updated:** [May 7, 2026, 11:46am UTC](https://forum.pirsch.io/t/a-way-to-filter-session-duration/178 "2026-05-07T11:46:31Z")
First of all, thank you for a great, fast and reliable tool :clap: I’m curious if there’s a way to filter out sessions with only 0 seconds. Basically it’s for removing bots and crawlers from my analysis. Thank you in a… --- ## [Backdated events via /api/v1/event/batch silently dropped beyond ~180 days — is there a cutoff?](https://forum.pirsch.io/t/backdated-events-via-api-v1-event-batch-silently-dropped-beyond-180-days-is-there-a-cutoff/173)
**Author:** [@StevenIrby](https://forum.pirsch.io/u/StevenIrby)\ **Replies:** 1\ **Last updated:** [April 30, 2026, 2:03pm UTC](https://forum.pirsch.io/t/backdated-events-via-api-v1-event-batch-silently-dropped-beyond-180-days-is-there-a-cutoff/173 "2026-04-30T14:03:06Z")
Hi all — I’m migrating ~30 sites from Plausible to Pirsch this week. Pageview import via your Plausible importer works great. For custom events, I’m using /api/v1/event/batch with the time field per Marvin’s reply in top… --- ## [Outbound Link Click goal/event](https://forum.pirsch.io/t/outbound-link-click-goal-event/168)
**Author:** [@deargeek](https://forum.pirsch.io/u/deargeek)\ **Replies:** 3\ **Last updated:** [April 3, 2026, 9:37am UTC](https://forum.pirsch.io/t/outbound-link-click-goal-event/168 "2026-04-03T09:37:16Z")
Is it possible to record an event or goal based on a specific Outbound Link Click url? For example - client has an external booking system - would be nice to track events without having to add a class to every link and … --- ## [Easy way to implement scroll depth?](https://forum.pirsch.io/t/easy-way-to-implement-scroll-depth/166)
**Author:** [@WevalcuGmbH](https://forum.pirsch.io/u/WevalcuGmbH)\ **Replies:** 6\ **Last updated:** [January 26, 2026, 11:29am UTC](https://forum.pirsch.io/t/easy-way-to-implement-scroll-depth/166 "2026-01-26T11:29:48Z")
Hi Pirsch team, As a non-developer I want to track the scroll depth of my pages in order to get a better understanding of my user’s behaviour on my pages and and be able to improve upon. Of course I searched this forum… --- ## [Time Filter seems broken](https://forum.pirsch.io/t/time-filter-seems-broken/165)
**Author:** [@Burkhart\_sEngineerin](https://forum.pirsch.io/u/Burkhart_sEngineerin)\ **Replies:** 12\ **Last updated:** [January 15, 2026, 4:48pm UTC](https://forum.pirsch.io/t/time-filter-seems-broken/165 "2026-01-15T16:48:44Z")
Hi, When I select yesterday I get 7 visitors, when I select last 7 days or whole time or any other time I get only visitors from today. --- ## [Question about the event "Page not found"](https://forum.pirsch.io/t/question-about-the-event-page-not-found/163)
**Author:** [@MarieFürstenberg](https://forum.pirsch.io/u/MarieF%C3%BCrstenberg)\ **Replies:** 1\ **Last updated:** [December 5, 2025, 1:59pm UTC](https://forum.pirsch.io/t/question-about-the-event-page-not-found/163 "2025-12-05T13:59:13Z")
Hello, Recently, the “Page not found” event has been appearing very frequently in our statistics. I filtered for this event and looked at the event pages, and I’m surprised because all the listed pages exist and can be … --- ## [Month To Date & Yesterday Data Not Visible](https://forum.pirsch.io/t/month-to-date-yesterday-data-not-visible/157)
**Author:** [@Jon](https://forum.pirsch.io/u/Jon)\ **Replies:** 2\ **Last updated:** [October 16, 2025, 5:53pm UTC](https://forum.pirsch.io/t/month-to-date-yesterday-data-not-visible/157 "2025-10-16T17:53:21Z")
I’m unable to see complete data when I select month to date or if trying to view yesterday’s data it defaults to showing me data from 2 days ago. --- ## [Wordpress plugin error](https://forum.pirsch.io/t/wordpress-plugin-error/153)
**Author:** [@MichaelBlais](https://forum.pirsch.io/u/MichaelBlais)\ **Replies:** 2\ **Last updated:** [September 13, 2025, 10:18am UTC](https://forum.pirsch.io/t/wordpress-plugin-error/153 "2025-09-13T10:18:02Z")
after installing and attempting to activate the plugin it returns “Plugin could not be activated because it triggered a fatal error.” --- ## [Accurate Timestamps for Delayed Server-Side Tracking via Message Queue](https://forum.pirsch.io/t/accurate-timestamps-for-delayed-server-side-tracking-via-message-queue/150)
**Author:** [@IServ](https://forum.pirsch.io/u/IServ)\ **Replies:** 9\ **Last updated:** [August 28, 2025, 7:50pm UTC](https://forum.pirsch.io/t/accurate-timestamps-for-delayed-server-side-tracking-via-message-queue/150 "2025-08-28T19:50:27Z")
I’ve implemented server-side tracking using a message queue. Events may not be handled in real time with my setup. they’re sometimes processed in batches or with a delay. To ensure accurate analytics (e.g. time-on-page … --- ## [Laravel Integration | Handling Dynamic URL(s)](https://forum.pirsch.io/t/laravel-integration-handling-dynamic-url-s/141)
**Author:** [@MattFalkner](https://forum.pirsch.io/u/MattFalkner)\ **Replies:** 2\ **Last updated:** [May 25, 2025, 5:16pm UTC](https://forum.pirsch.io/t/laravel-integration-handling-dynamic-url-s/141 "2025-05-25T17:16:27Z")
Hello, Forgive my lack of understanding, I am new to tracking Analytics. I am just getting started w/ the Laravel Integration and wondering how I handle URLs that embed data in them. I see you have Filters to Exclude … --- ## [Exclude yourself from server side tracking?](https://forum.pirsch.io/t/exclude-yourself-from-server-side-tracking/139)
**Author:** [@Chris](https://forum.pirsch.io/u/Chris)\ **Replies:** 1\ **Last updated:** [May 23, 2025, 10:23am UTC](https://forum.pirsch.io/t/exclude-yourself-from-server-side-tracking/139 "2025-05-23T10:23:07Z")
I added “disable\_pirsch = 1” to my local storage but it seems my visits are still counted. I use the server side implementation with the WordPress plugin. Should this react to the local storage tracking exclusion? --- ## [WordPress Server Side Integration](https://forum.pirsch.io/t/wordpress-server-side-integration/137)
**Author:** [@Chris](https://forum.pirsch.io/u/Chris)\ **Replies:** 2\ **Last updated:** [May 22, 2025, 10:01am UTC](https://forum.pirsch.io/t/wordpress-server-side-integration/137 "2025-05-22T10:01:48Z")
Hi I try integrating Pirsch with my WordPress setup. I installed the plugin, I have a dashboard and I created a client. Here’s where I cannot seem to make it work. The Server Side guide tells me I should copy the secre… --- ## [Calculation for change in data](https://forum.pirsch.io/t/calculation-for-change-in-data/135)
**Author:** [@Mara](https://forum.pirsch.io/u/Mara)\ **Replies:** 2\ **Last updated:** [April 17, 2025, 2:17pm UTC](https://forum.pirsch.io/t/calculation-for-change-in-data/135 "2025-04-17T14:17:50Z")
Hi! I was looking at MoM data for the last quarter and noticed something odd. Some of the % change data seems to be wrong. For example, if you look at the attached image, you’ll see in March, the number of users and sess… --- ## [No Option To Upgrade To 100K Page View - Standard](https://forum.pirsch.io/t/no-option-to-upgrade-to-100k-page-view-standard/127)
**Author:** [@Jon](https://forum.pirsch.io/u/Jon)\ **Replies:** 2\ **Last updated:** [April 2, 2025, 11:06pm UTC](https://forum.pirsch.io/t/no-option-to-upgrade-to-100k-page-view-standard/127 "2025-04-02T23:06:39Z")
Hello, there is no option to upgrade to 100K Page View - Standard. Can someone on the support team please fix this so I can upgrade? --- ## [Events & Page Views Question](https://forum.pirsch.io/t/events-page-views-question/126)
**Author:** [@Jon](https://forum.pirsch.io/u/Jon)\ **Replies:** 4\ **Last updated:** [March 21, 2025, 9:14pm UTC](https://forum.pirsch.io/t/events-page-views-question/126 "2025-03-21T21:14:53Z")
I don’t understand the documentation and where it stats events counts as page view. Do you mean if a user views a page that counts as 1 page view and if an event is triggered by that same user this now counts as 2 page v… --- ## [Removed a domain while cleaning up](https://forum.pirsch.io/t/removed-a-domain-while-cleaning-up/121)
**Author:** [@Daniel2](https://forum.pirsch.io/u/Daniel2)\ **Replies:** 1\ **Last updated:** [February 28, 2025, 11:32pm UTC](https://forum.pirsch.io/t/removed-a-domain-while-cleaning-up/121 "2025-02-28T23:32:57Z")
Hi there, I removed a couple of domains from my list because i received a “limit reached” notification. However I removed one i shouldnt have. Any chance i can restore e removed domain. I did it early this week. --- ## [Stacked Bar Graph for Tags](https://forum.pirsch.io/t/stacked-bar-graph-for-tags/117)
**Author:** [@TimothyCanon](https://forum.pirsch.io/u/TimothyCanon)\ **Replies:** 3\ **Last updated:** [February 25, 2025, 6:17pm UTC](https://forum.pirsch.io/t/stacked-bar-graph-for-tags/117 "2025-02-25T18:17:24Z")
Hi, I am using server-side integration to record pageviews with custom tags. Let’s say one of those tags is color which can be blue, red or yellow. I was hoping to click on the Tags section, choose the color tag and th… --- ## [Track specific URL parameters](https://forum.pirsch.io/t/track-specific-url-parameters/115)
**Author:** [@Rafael](https://forum.pirsch.io/u/Rafael)\ **Replies:** 1\ **Last updated:** [January 8, 2025, 10:43am UTC](https://forum.pirsch.io/t/track-specific-url-parameters/115 "2025-01-08T10:43:14Z")
Hi there, I have a website where people can search travel information and I would like to track parameters that are in the URL path. At the moment, I can track the URLs individually but it’s a bit hard to display stats … --- ## [Referrer exact url](https://forum.pirsch.io/t/referrer-exact-url/104)
**Author:** [@Mohit](https://forum.pirsch.io/u/Mohit)\ **Replies:** 1\ **Last updated:** [September 8, 2024, 5:11pm UTC](https://forum.pirsch.io/t/referrer-exact-url/104 "2024-09-08T17:11:11Z")
I can see the referrer domain in the dashboard. Is it possible to see the exact URL that is referring to our page in the dashboard? --- ## [How to find the google search terms?](https://forum.pirsch.io/t/how-to-find-the-google-search-terms/103)
**Author:** [@Mohit](https://forum.pirsch.io/u/Mohit)\ **Replies:** 1\ **Last updated:** [September 8, 2024, 5:09pm UTC](https://forum.pirsch.io/t/how-to-find-the-google-search-terms/103 "2024-09-08T17:09:04Z")
How can I find what Google search term got someone to our site? I am looking at the Google search console, but I want to track which terms are landing people to what pages and the conversions based on that. --- ## [Track events on iFrame](https://forum.pirsch.io/t/track-events-on-iframe/100)
**Author:** [@VisualMakers](https://forum.pirsch.io/u/VisualMakers)\ **Replies:** 5\ **Last updated:** [August 14, 2024, 1:23pm UTC](https://forum.pirsch.io/t/track-events-on-iframe/100 "2024-08-14T13:23:37Z")
Hey guys! I’m having trouble tracking events on an iframe in our webflow page. Creating a custom attribute (like I did for e.g. buttons) doesn’t seem to work for the iframe. ChatGPT gave me this example but it didn’t wo… --- ## [Conversion Goal tracking with Regex](https://forum.pirsch.io/t/conversion-goal-tracking-with-regex/84)
**Author:** [@KonstantinSchiller](https://forum.pirsch.io/u/KonstantinSchiller)\ **Replies:** 3\ **Last updated:** [June 10, 2024, 9:34am UTC](https://forum.pirsch.io/t/conversion-goal-tracking-with-regex/84 "2024-06-10T09:34:24Z")
Hello there, we are trying to track referrals from our Calendly Events to our thank you page on our website. We send users from our website to Calendly and back to our thank you page. The Calendly event adds UTM paramet… [Next page](https://forum.pirsch.io/c/support/5.md?page=1)