# Data Export Bug
**URL:** https://forum.pirsch.io/t/data-export-bug/179
**Category:** Support
**Created:** [May 27, 2026, 6:50pm UTC](https://forum.pirsch.io/t/data-export-bug/179 "2026-05-27T18:50:52Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@Julius](https://forum.pirsch.io/u/Julius)
#### Post date: [May 27, 2026, 6:50pm UTC](https://forum.pirsch.io/t/data-export-bug/179/1 "2026-05-27T18:50:52Z")
I can’t export my data, because of this error:
> ```auto
> {"validation":{},"error":["code: 62, message: Max query size exceeded (can be increased with the `max_query_size` setting): Syntax error: failed at position 261231 ('/kasse/#response=eyJwbSI6bnVsbCwidHlwZSI6InBheW1lbnRfaW50ZW50IiwiY2xpZW50X3NlY3JldCI6InBpXzNTcWVtdEZyOWZPMFNxZHY0w5SF9zZWNyZXRfNkZRU3VCRDdxNXVDY2xlUEkxYT...) (line 7, col 260779): '/kasse/#response=eyJwbSI6bnlwZSI6InBW1lbnRfaW50ZW50IiwiY2xpZW50X3NlY3JldCI6InBpXzNTcWVtdEZyOWZPMFNxZ0IwWmNHY0w5SF9zZWNyZXRfNkZRU3VCRDdxNXVDY2xlUEkxYT..."]}
>
> ```
---
### Author:  [@Marvin](https://forum.pirsch.io/u/Marvin)
#### Post date: [May 28, 2026, 9:02am UTC](https://forum.pirsch.io/t/data-export-bug/179/2 "2026-05-28T09:02:22Z")
Hi Julius,
Thank you for reporting the problem 🙂
Could you try again? Maybe it just hung because of high load, this shouldn’t happen usually, but if you ran it while we made a backup, it could.
Also, are you using the API to run the backup? If that is the case, try running it in smaller batches using offset and limit.
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### Author:  [@Julius](https://forum.pirsch.io/u/Julius)
#### Post date: [May 28, 2026, 10:52am UTC](https://forum.pirsch.io/t/data-export-bug/179/3 "2026-05-28T10:52:38Z")
No. It still doesn’t work.
It’s not because of the file size.
The problem is the length of some URLs, like the ones, in the example.
If I exclude pages and exit pages, the export works fine, because than there are no super long URLs.
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### Author:  [@Marvin](https://forum.pirsch.io/u/Marvin)
#### Post date: [May 28, 2026, 11:13am UTC](https://forum.pirsch.io/t/data-export-bug/179/4 "2026-05-28T11:13:51Z")
Ok, I’ll look into it.
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### Author:  [@Julius](https://forum.pirsch.io/u/Julius)
#### Post date: [May 29, 2026, 7:15pm UTC](https://forum.pirsch.io/t/data-export-bug/179/5 "2026-05-29T19:15:25Z")
Any updates? I’ve used the backup function inside the pirsch dashboard.
Can you access it and export the data for me?
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### Author:  [@Marvin](https://forum.pirsch.io/u/Marvin)
#### Post date: [May 30, 2026, 9:08pm UTC](https://forum.pirsch.io/t/data-export-bug/179/6 "2026-05-30T21:08:58Z")
Sure, I can do that for you on Monday. If I find a quick fix, you can use the dashboard function 🙂
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### Author:  [@Julius](https://forum.pirsch.io/u/Julius)
#### Post date: [June 1, 2026, 8:54am UTC](https://forum.pirsch.io/t/data-export-bug/179/7 "2026-06-01T08:54:14Z")
Thank you so much. Just let me know how and where to download the data or the backup.
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### Author:  [@Marvin](https://forum.pirsch.io/u/Marvin)
#### Post date: [June 1, 2026, 10:35am UTC](https://forum.pirsch.io/t/data-export-bug/179/8 "2026-06-01T10:35:06Z")
I’ve send you a download link via email.
The main problem is the time on page calculation, which I left out. If you really need it, please let me know and I’ll look into the export tool to support such a high number of different pages.
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### Author:  [@Julius](https://forum.pirsch.io/u/Julius)
#### Post date: [June 1, 2026, 11:07am UTC](https://forum.pirsch.io/t/data-export-bug/179/9 "2026-06-01T11:07:43Z")
Its fine withouth the time on page data. But I didn’t receive a download link.
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### Author:  [@Julius](https://forum.pirsch.io/u/Julius)
#### Post date: [June 1, 2026, 11:09am UTC](https://forum.pirsch.io/t/data-export-bug/179/10 "2026-06-01T11:09:49Z")
And I can’t download it in the normal dashboard either, because of same bug.
Even if I exclude session duration. It’s still the error, produced by the very long urls (page data, which I really need)
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### Author:  [@Marvin](https://forum.pirsch.io/u/Marvin)
#### Post date: [June 1, 2026, 11:45am UTC](https://forum.pirsch.io/t/data-export-bug/179/11 "2026-06-01T11:45:30Z")
Sent you a DM with the download link 🙂