My own visits are not being measured

Support
1

Pirsch is measuring traffic by other visitors, but my own visits are not being tracked. I’ve confirmed that my browser is successfully sending data to https://api.pirsch.io/hit on each visit. I’m not using a VPN.

Is it possible that my IP address is being classified as a bot by Pirsch?

Not a big deal, it’s not like I need to record my own visits in my stats. I’m just curious why this is happening, and if it has any implication for the accuracy of stats as a whole (is other legitimate traffic going unmeasured too?)

P.S. I am happy to privately share my IP address and the domain that is being tracked, if it will assist with investigating.

2

Hi Jonathan,

Your traffic might be blocked as bot traffic indeed. Could you share your IP address with me? Via DM or send it to support@pirsch.io, and I’ll take a look :slight_smile:

There are other factors that might play a role:

  • Very outdated browsers might be blocked
  • User-Agents that are invalid/look suspicious might be blocked
  • If you made many requests, you might end up on our spam list (for example, if you run a crawler on your own site or a bunch of our customer sites)
  • Probably a few more I forgot

But the false-positive IP address check is the most likely reason.

1 Like
3

Hello Marvin!

I run in the same situation and I’m having the same concerns from JonathanNicol, since even traffic from my 2 mobile phones are not counted.

I’m about to integrate Tracking Events and this might be a blocker for testing.

Can you support me please?

4

Hi Nuno,

Sure! Could you please send me the details via email (support@pirsch.io), so that I can check? I need to know your domain, account email address, device, and browser used.